Terms & Conditions

1. Delivery & pick ups

i. Delivery times quoted by Focus On Furniture* are approximate only and we are not responsible for any delays.
ii. We agree to deliver goods to you on the understanding reasonable access is available. If reasonable access is unavailable or you are not at home at the agreed delivery time you will be charged for any subsequent delivery.
iii. It is your responsibility to check measurements to ensure your goods will fit in intended areas. We are not responsible for goods that have not been measured and subsequently do not fit where intended.
iv. On delivery, inspect your goods carefully. Any damage detected should be immediately reported to the carrier and us and noted on the delivery copy. Once you have inspected your goods and have signed their acceptance on the delivery copy (noting any damage if any), you agree that the delivery copy is then evidence of the condition of the goods as at the time of delivery.
v. Please organise adequate protection for your floors and internal surfaces prior to delivery as we are not responsible for damage to your floors or internal surfaces caused in any way by the delivery of your goods. Due to OH&S requirements, delivery personnel must wear appropriate footwear at all times so take measures to ensure your floors and internal surfaces are protected.
vi. Items labelled RTA (ready to assemble) will require self assembly.
vii. Disposal of packaging is the responsibility of the customer. Focus On Furniture will not be responsible for the removal of any packaging material.
viii. Be advised – stairs or any additional handling may incur additional charges.
ix. On pickups from our stores or warehouses, inspect your goods carefully. Any damage detected should be immediately reported to us and noted on the pick up copy. Once you have inspected your goods and have signed their acceptance on the pick up copy (noting any damage if any), you agree that the pick up copy is then evidence of the condition of the goods at the time of pick up. We are not responsible for any damage that may subsequently occur as a result of you loading the goods into transport.
x. Due to OH&S requirements, our store and warehouse staff cannot assist you in lifting your goods when you pick up. Please therefore ensure you bring someone to help you and that you bring adequate wrapping, blanket or materials to transport your goods safely

2. Payments

i. IN STORE TRANSACTIONS
a. For initial deposits/payments: we accept cash, credit card (excluding Diners, but including American Express although note 1% surcharge applies), Eftpos as well as bank/personal cheque and money order.
b. For final payment: we accept in store prior to delivery/pickup or on delivery. Payment in store will be accepted by credit card (excluding Diners but including American Express although note 1% surcharge applies), Eftpos as well as bank cheque and money order. Payment on delivery will be accepted by credit card (excluding Diners, but including American Express although note 1% surcharge applies), bank cheque and mobile Eftpos (from metro stores only), payable to the carrier.
c. For final payment in store or on delivery we will also accept bank transfer or direct deposit. This transaction must be completed at least 48 hours prior to your pick up or delivery to ensure it has been validated. We will not release your goods until your transaction has been validated.
d. Please note personal cheques will not be accepted for final payment either in store or on delivery

ii. ONLINE TRANSACTIONS
a. We accept only credit card or Pay Pal for online orders; paid in full at time of purchase.

3. Deposits

Unless we otherwise stipulate all:
a. in store transactions (“standard transactions”), made to order transactions and orders on finance, require a 20% deposit (which cannot be paid by finance); and
b. online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.

4. Cancellations

i. Cancellation on standard transactions and online transactions will incur a cancellation fee of 10% of the invoice value. Cancellation on made to order transactions and orders on finance will incur a cancellation fee of 20% of the invoice value. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
ii. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
iii. Please note that under relevant health regulations, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.

5. Refund policy

i. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ii. Please choose carefully however as we do not refund simply for change of mind or circumstances.

6. Warranties

i. We provide the following supplier warranties against defects:
a. Timber: 1 year structural; and
b. Lounge: 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering. All other goods sold by Focus On Furniture are covered by manufacturers’ warranties (if applicable).
ii. Defects covered by Focus On Furniture’s supplier warranties will be repaired or replaced at the discretion of Focus On Furniture (subject to your rights under the ACL with respect to major failures) without cost to you for parts or direct repair labour.
iii. Focus On Furniture’s supplier warranties do not cover, and we are not liable for, any fading or other change in colouration (“exposure”),any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Focus On Furniture for any loss or damage, direct or consequential, is expressly excluded.
iv. The rights given by Focus On Furniture’s supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a Focus On Furniture supplier warranty you should contact your nearest store or write to “Warranties Officer: Focus On Furniture Pty Ltd, 11 Siddons Way, Hallam VIC 3803”. Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim

7. Proof of purchase

In order to apply for a refund, exchange, repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. We hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase

8. General terms & condition

In order to apply for a refund, exchange, repair or claim a warranty, you must have clear proof of purchase of either your tax invoice or receipt. We hold a limited history of orders and aren’t provisioned to search for archived transactions. Presenting proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase

9. Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We will not disclose your personal information to third parties for marketing purposes without first notifying you. You may opt out at any time if you no longer wish to receive commercial messages from us. For further information about our Privacy Policy, how we obtain and collect information, how we use information collected and how to opt out of commercial messages – please refer to our Privacy Policy.

Term and conditions are subject to change at any time, without prior written notice. By accepting the listed T&C’s you acknowledge the responsibility to check for updated T&C’s via our website. To do so please visit the following link - www.focusonfurniture.com.au/terms-conditions

* “Focus on Furniture” means Focus on Furniture Pty Ltd (ABN 14 089 394 712) (collectively referred to as “our”, “us”, “we”). 24-1-18