1.    Delivery & Pick ups

i. Please ensure all access points and spaces are measured prior to purchase to confirm your items will fit.
ii. For security purposes, we may require photo identification or proof of purchase before releasing goods.
iii. Delivery timeframes are estimates and may vary depending on product availability and location.
iv. If you need to reschedule or cancel a delivery within two business days of the booked date, additional charges may apply.
v. Deliveries are completed on the understanding that safe and reasonable access is available. If access is restricted, or no one is available at the agreed time, a re-delivery fee may apply.
vi. We recommend preparing your home prior to delivery, including protecting floors and ensuring clear access. Our delivery team must always wear appropriate footwear.
vii. Deliveries involving stairs or additional handling may incur extra charges.
viii. Items marked RTA (ready to assemble) require self-assembly.
ix. Packaging removal can be arranged for an additional fee.
x. For customer collections, please ensure you bring appropriate assistance and materials to safely transport your items, as our team are unable to assist with lifting.
xi. Please inspect your items carefully at the time of delivery or collection. Any concerns should be noted immediately. Once goods have been accepted, responsibility transfers to you.
xii. Once your goods are available, we ask that delivery or collection is arranged within 14 days. If this is not possible, please let us know. Storage fees may apply for extended holding periods, and any applicable charges will be communicated in advance.
xiii. If we are unable to arrange delivery or collection after an extended period, we reserve the right to cancel the order and apply reasonable costs incurred.

2.     Payments

i. IN STORE TRANSACTIONS
a. For initial deposits/payments: we accept cash, credit card (excluding Diners but including American Express although a 1% surcharge applies), Eftpos, bank/personal cheque, money order, Zip and Afterpay card.
b. For final payment: we require payment in full prior to delivery/pickup. Final payment will be accepted by cash, credit card (excluding Diners but including American Express although a 1% surcharge applies), Eftpos, bank cheque and money order. We will also accept bank transfer or direct deposit, but this payment must be completed (fully cleared) prior to your delivery/pickup. Personal cheques will not be accepted for final payment. We may refuse final payment via manual or telephone transaction using credit card.
c. Please note we will not release your goods until payment in full has been completed. Our carriers are not authorised to accept your funds.
ii. ONLINE TRANSACTIONS
a. We accept only credit card, PayPal, Zip or Afterpay for online orders; paid in full at time of purchase. For your protection and peace-of-mind, photo identification and any credit card used in transacting may be required on delivery/pick up.

3.    Deposits

 Unless we stipulate otherwise all:
a. in store transactions and orders on finance require a 20% deposit;
b. made to order transactions require a 50% deposit; and
c. online transactions including related delivery and additional charges (if any) require payment in full at time of purchase.
d. A 10% deposit (maximum) is required for orders taken over the telephone with the balance of the deposit owing to be paid by direct debit, in-store, or Zip.

4.    Cancellations

i. Cancellation on in store transactions, orders on finance and online transactions will incur a cancellation fee of 20% of the invoice value. Cancellation on made to order transactions will incur a cancellation fee of up to 50% of the invoice may apply. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs.
ii. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
iii. Please note that under relevant health regulations, all soft furnishing items (including sheets, pillows, pillowcases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.

5.    Refund Policy

i. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.
ii. Please choose carefully, as we do not offer refunds or exchanges for change of mind.
iii. Any credit card or Eftpos payments made through our Eftpos terminals will be refunded via bank transfer. Any other payment will be refunded through the original payment method.
iv. For your security and peace of mind, any refund of payment made over the phone may require you to provide additional evidence to verify initial card payment.

6.     Warranties

i. We provide the following supplier warranties against defects:
a. Timber: 1 year structural;
b. Lounge: 5 year structural on frames; 3 year on seating and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering; and
c. Electric Recliners: 3 year on motors and mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on lights, USB charges, switches and Bluetooth devices.
All other goods sold by us are covered by manufacturers’ warranties (if applicable).
ii. Defects covered by our supplier warranties will be repaired or replaced at our discretion (subject to your rights under the ACL) without cost to you for parts or direct repair labour.
iii. Our supplier warranties do not cover, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Focus on Furniture for any loss or damage, direct or consequential, is expressly excluded.
iv. The rights given by our supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under our supplier warranty you should contact support https://focusonfurniture.com.au/support/ via our web form or write to “Warranties Officer: Focus On Furniture Pty Ltd, 98 Whitfield Boulevard, Cranbourne West VIC 3977”. Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must be the original purchaser and provide sufficient evidence of your proof of purchase to apply.

7.  Proof of purchase

To apply for a refund, exchange, repair or claim a warranty, you must be the original purchaser, and you must provide clear proof of your purchase by presenting either your tax invoice or receipt. Please retain your proof of purchase, as it is required for all claims. Presenting your proof of purchase is your responsibility so please retain your invoices and/or receipts as we cannot act without sufficient proof of purchase.

8.    General Terms & Conditions

The General Terms and Conditions listed on our website (as amended from time to time) are incorporated into these Terms and Conditions of Sale. Where there is any inconsistency between the General Terms and Conditions and these terms and conditions, then the General Terms and Conditions prevail to the extent of the inconsistency.

9.    Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
You may opt out at any time if you no longer wish to receive commercial messages from us. For further information about our Privacy Policy, how we obtain and collect information, how we use information collected and how to opt out of commercial messages – please refer to our Privacy Policy, found on our website https://focusonfurniture.com.au/privacy.html