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Made to Order

While Focus on Furniture stock many items, we simply can’t stock all the choices we have to offer you. We do have, however a made to order option on some items which allows you to select the exact fabric, finish, size, and style for your setting or suite and can order them to best fit your needs. We then follow this order from start to finish to ensure its prompt and accurate completion. However, due to the specific and individual nature of these orders, a 20% cancellation fee is applicable should you need to cancel your order. *See Made To Order cancellation and refund policy in terms and conditions.

Satisfaction guarantee

Focus On Furniture offers only the highest quality products at the lowest possible price giving you the best value anywhere. Bottom line - we want you to be happy with your purchase. While we make every effort to insure your order is problem free, if you are in need of additional service, please call our stores. We aim to solve any problem that may arise efficiently and with minimum inconvenience to our customers. Our aim is for our customers to feel 100% satisfied with their Focus on Furniture experience – please notify head office if you feel this is not the case.