Warranties & Returns
1. DEPOSITS, CANCELLATION POLICY & REFUNDS
i. All Extended Orders, made to order transactions and orders on finance require a 20% deposit. The 20% deposit cannot be paid by finance.
ii. Unless we otherwise stipulate, all other transactions (“standard transactions”) require a 10% deposit.
iii. Cancellation on Extended Orders, made to order transactions and orders on finance, will incur a cancellation fee of 20% of the invoice value.
iv. Cancellation on standard transactions will incur a cancellation fee of 10% of the invoice value.
v. This fee will be deducted from the refund of any money you have already paid. This fee reflects Focus On Furniture’s reasonable costs.
vi. If for any reason we are unable to supply the goods any monies paid will be refunded to you.
2. REFUND POLICY
i. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ii. Please choose carefully however as we do not refund simply for change of mind or circumstances.
i. Focus On Furniture provide the following supplier warranties against defects:
a. Timber: 1 year structural; and
b. Lounge: 5 year structural on frames; 3 year on mechanisms (mechanisms covered to 120 kg weight load only) and 1 year on stitching/covering.
All other goods sold by Focus On Furniture are covered by manufacturers’ warranties (if applicable).
ii. Defects covered by Focus On Furniture’s supplier warranties will be repaired or replaced at the discretion of Focus On Furniture (subject to your rights under the ACL with respect to major failures) without cost to you for parts or direct repair labour.
iii. Focus On Furniture’s supplier warranties do not cover, and Focus On Furniture is not liable for, any fading or other change in colouration (“exposure”), any damage caused by general day to day wear and tear (“general usage”) or if the goods are used in a manner outside of their prescribed or ordinary use. All other warranties and liability of Focus On Furniture for any loss or damage, direct or consequential, is expressly excluded.
iv. The rights given by Focus On Furniture’s supplier warranties are in addition to any rights and remedies you may have under the ACL and other laws. To claim under a Focus On Furniture supplier warranty you should call our head office on 03 9238 6900 or write to “Warranties Officer: Focus On Furniture Pty Ltd, 11 Siddons Way, Hallam VIC 3803.” Subject to your rights under the ACL, you are responsible for all costs associated with the claim including all freightage and transport costs. You must provide sufficient evidence of proof of purchase to be entitled to claim.