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COVID-19 INFO

COVID-19 INFO

We’re focused on you

03/08/2020**METRO MELBOURNE UPDATE

Customer deliveries will continue as planned. All customer pick ups from Hallam warehouse and metro Melbourne stores are suspended in line with Victorian Covid-19 restrictions.

As we endeavor to overcome the uncertainties surrounding COVID-19, your health and well-being is our absolute main priority. We’re intent on protecting the safety of our customers, staff, suppliers, delivery partners, and our communities creating a safe and hygienic store environment. We’re following health guidelines and complying with regulations as we gain new information, working with management to put appropriate safety measures in place while getting your orders to you with minimal disruption or risk. To reduce your time in store, we recommend you call your local store prior to visiting to ensure stock availability; our store support teams can also help assist you with your order over the phone.  We also encourage and respect the social distancing guidelines of 1.5 meters between person to person.  

And don’t forget we are open 24-7 online at https://www.focusonfurniture.com.au/

Our doors are still open in regional VIC, NSW, SA and QLD

Your well-being and safety are paramount.   Staff have been updated with the latest hygiene guidelines and are implementing them throughout our 12 stores which are operating as per normal. Please check individual stores for open times as these may have changed.

Our delivery drivers are focused on your health & safety

Rest easy, our delivery teams take the health and safety of our valued customers very seriously and are closely monitoring health and safety advice. All our drivers are taking additional steps to make sure your delivery gets to you in a safe and without risk manner.  Our delivery teams are carrying and using extra hygiene products and protective equipment to maintain prescribed hygiene practices.
As precaution, delivery and customer service teams may inquire about your health, quarantine status and travel history in the last 14 days.
In accordance with current regulations you are required to maintain a social distance of 1.5m at all times while our delivery teams are in your home. If you would like to change your delivery type to zero contact please contact store of purchase or advise the driver on the day.

Pick-ups

Store collections in metro Melbourne and from our Hallam warehouse have ceased for 6 weeks during stage 4 restrictions.  

For all other state and regional VIC in-store and warehouse collections, please arrange an appropriate time to do this by calling ahead to your local store or customer support team for warehouse bookings and collections. NOTE All pick-ups must be accompanied by a second person to assist with loading- Focus On Furniture warehouse staff are not permitted to assist with loading due to OH&S. You are required to maintain a social distance of 1.5m at all times from warehouse staff & other customers.

I’m self-isolating. Can I still get my delivery?

In the most cautious of cases you can instruct drivers to leave the furniture on your doorstep and they will sign for you and photograph goods as proof of delivery. Please notify us if you are currently self-isolating and cannot currently accept delivery. 

We’re here if you need to talk

We can’t predict the future, but we have an optimistic outlook on this unprecedented epidemic. Like everyone we are focused on working together with our customers, after-all, you are the ones that keep us going. We will be sure to keep you updated of any further changes that may arise internally, but as we speak we are still trading.

And finally...

Furniture is arriving daily in our warehouse and we are ready to do what we do best - provide Australia’s best value furniture! Should you have any concerns or queries, feel free to reach out by contacting your nearest store or inquire through our customer support page.
We will continue to keep you informed on any further changes at hand as well as provide you with the service and support you expect from Focus.  Stay safe and healthy.