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COVID-19 INFO

COVID-19 INFO

We’re focused on you

10/09/2021**MELB METRO, SHEPPARTON, ACT & NSW UPDATE

All MELBOURNE METRO, SHEPPARTON, ACT and NSW showrooms are now closed for trade due to lock-down. 

Our remaining stores are still open. Your well-being and safety are paramount.   Staff have been updated with the latest hygiene guidelines and are implementing them throughout our stores which are operating as per normal. Please check individual stores for open times as these may have changed.

In line with the current NSW, ACT and VIC restrictions our stores in these areas are currently closed for retail. Our teams can be reached by phone or email for inquiries or shop online 24/7. Customer deliveries will continue as planned.

Customer pickups from Hallam warehouse and Victoria stores are now available in line with Victorian COVID-19 restrictions within a 5km radius. Bookings are essential. Please contact your store of purchase to arrange a pick-up booking. Stores

As we endeavor to overcome the uncertainties surrounding COVID-19, your health and well-being is our absolute main priority. We’re intent on protecting the safety of our customers, staff, suppliers, delivery partners, and our communities creating a safe and hygienic store environment. We’re following health guidelines and complying with regulations as we gain new information, working with management to put appropriate safety measures in place while getting your orders to you with minimal disruption or risk. To reduce your time in store, we recommend you call your local store prior to visiting to ensure stock availability; our store support teams can also help assist you with your order over the phone.  We also encourage and respect the social distancing guidelines of 1.5 meters between person to person for stores that are still open.

And don’t forget we are open 24-7 online at https://www.focusonfurniture.com.au/

Our delivery drivers are focused on your health & safety

Rest easy, our delivery teams take the health and safety of our valued customers very seriously and are closely monitoring health and safety advice. All our drivers are taking additional steps to make sure your delivery gets to you in a safe and without risk manner.  Our delivery teams are carrying and using extra hygiene products and protective equipment to maintain prescribed hygiene practices.
As precaution, delivery and customer service teams may inquire about your health, quarantine status and travel history in the last 14 days.
In accordance with current regulations you are required to maintain a social distance of 1.5m at all times while our delivery teams are in your home. If you would like to change your delivery type to zero contact please contact store of purchase or advise the driver on the day.

Pick-ups

Rest easy, our delivery teams take the health and safety of our valued customers very seriously and are closely monitoring health and safety advice. All our drivers are taking additional steps to make sure your delivery gets to you in a safe and without risk manner.  Our delivery teams are carrying and using extra hygiene products and protective equipment to maintain prescribed hygiene practices.
As precaution, delivery and customer service teams may inquire about your health, quarantine status and travel history in the last 14 days.
In accordance with current regulations you are required to maintain a social distance of 1.5m at all times while our delivery teams are in your home. If you would like to change your delivery type to zero contact please contact store of purchase or advise the driver on the day.

NOTE All pick-ups must be accompanied by a second person to assist with loading- Focus On Furniture warehouse staff are not permitted to assist with loading due to OH&S. You are required to maintain a social distance of 1.5m at all times from warehouse staff & other customers.

I’m self-isolating. Can I still get my delivery?

In the most cautious of cases you can instruct drivers to leave the furniture on your doorstep and they will sign for you and photograph goods as proof of delivery. Please notify us if you are currently self-isolating and cannot currently accept delivery. 

We’re here if you need to talk

We can’t predict the future, but we have an optimistic outlook on this unprecedented epidemic. Like everyone we are focused on working together with our customers, after-all, you are the ones that keep us going. We will be sure to keep you updated of any further changes that may arise internally, but as we speak we are still trading.

And finally...

Furniture is arriving daily in our warehouse and we are ready to do what we do best - provide Australia’s best value furniture! Should you have any concerns or queries, feel free to reach out by contacting your nearest store or inquire through our customer support page.
We will continue to keep you informed on any further changes at hand as well as provide you with the service and support you expect from Focus.  Stay safe and healthy.