assistance
The Focus On Furniture goal is to make your furniture dreams become a reality, at a price that will suit every budget.
Easy delivery, simple and affordable payment and finance options, gift vouchers and extended order options means we help YOUR furniture purchase fit YOUR needs.
Speak to one of our sales staff to discuss many of the ways Focus can help you reach your home furnishing dreams.
pick-ups & deliveries
home deliveries
We will call you when your stock has arrived to coordinate a convenient delivery time. Please ensure we have your correct address and telephone number on your invoice. It is also advisable that you leave Focus On Furniture with two possible phone numbers where you can be reached.
When a delivery date has been confirmed you will be given an AM or PM window for your delivery. Unfortunately, due to driver conditions, deliveries and workloads; we cannot specify an exact time of arrival.
For your convenience, our drivers may call you up to an hour prior to arriving at your home. Please ensure your contact details are correct.
tips for home deliveries
In order for your delivery to be as easy as possible, please read the following information prior to receiving delivery of your stock:
• Remove any pictures, mirrors, nails, plants and tables from walls and walkways that lie in the pathway of your intended item. Reasonable access into households is required. Drivers will not be held responsible for damage to property or goods in the event reasonable access has not been organised
• Remove any breakable objects in the delivery area.
• Lay rugs, blankets or casters down to protect wood, tile floors or carpets during delivery as drivers are unable to removes shoes due to O.H. & S. laws whilst delivering goods.
• If furniture is to be placed on wood floors, place pieces of cloth under the legs or casters of furniture.
• New furniture often seems larger in your home than in a store setting. One final measurement before delivery is recommended if you are concerned about space and size. If you are shopping for large furniture such as sofas, beds, dressers or entertainment units, consider how the piece will fit into your home. Measure the piece, and then measure your door opening.
• Our delivery team cannot remove other furniture already in the home & we will not move existing electronics or other fragile items in your home.
